According to market data, in 2020, most companies are already using some type of Voice over IP (VoIP) for their voice communications. The service is delivered through both the provider of the VoIP communication system and the services offered by the local ISP vendor. However, where VoIP was a standalone service until a few years ago, most IP PBX manufacturers continued to modify and improve their communication platforms to multichannel distribution systems called Unified Communications as a Service (UCaaS). At first glance, it may seem like a complex migration. However, this is more easily understood if we consider that manufacturers have already done most of it in recent years.
What changes between VoIP and UCaaS
A VoIP system generally provides only voice services, incoming and outgoing calls, and more or less specific reports. An integrated VoIP system at the UCaaS level is, in turn, a renewed platform and fundamentally strengthens corporate communications, bringing them together at the IP (Internet Protocol) level.
While VoIP is a unique mode of communication, UCaaS is multifunctional: web conferencing, chat, video conferencing, presence status display, screen sharing, help desk solutions, integration with CRM and third-party software, CTI, as well as, of course, VoIP and WebRTC to feed the audio part. It is, therefore, what we could call a “true revolution in the communications sector.”
It is not a matter of which is better, but what service works better for your business. An experienced advisor, such as Lancaster, can help you make the best decision.
Contact us: Quotes@lancastercrop.com / 603 883 8094