VoIP vs. UCaaS
June 30, 2020

According to market data, in 2020, most companies are already using some type of Voice over IP (VoIP) for their voice communications. The service is delivered through both the provider of the VoIP communication system and the services offered by the local ISP vendor. However, where VoIP was a standalone service until a few years ago, most IP PBX manufacturers continued to modify and improve their communication platforms to multichannel distribution systems called Unified Communications as a Service (UCaaS). At first glance, it may seem like a complex migration. However, this is more easily understood if we consider that manufacturers have already done most of it in recent years.

What changes between VoIP and UCaaS

A VoIP system generally provides only voice services, incoming and outgoing calls, and more or less specific reports. An integrated VoIP system at the UCaaS level is, in turn, a renewed platform and fundamentally strengthens corporate communications, bringing them together at the IP (Internet Protocol) level.

While VoIP is a unique mode of communication, UCaaS is multifunctional: web conferencing, chat, video conferencing, presence status display, screen sharing, help desk solutions, integration with CRM and third-party software, CTI, as well as, of course, VoIP and WebRTC to feed the audio part. It is, therefore, what we could call a “true revolution in the communications sector.”


It is not a matter of which is better, but what service works better for your business. An experienced advisor, such as Lancaster, can help you make the best decision.


Contact us: Quotes@lancastercrop.com / 603 883 8094

Recent Posts

What’s Trending with Microsoft Teams Direct Routing in 2021?

What if your workforce could receive calls on any device, in any location? Would that revolutionize the way you do business? Most organizations have traditionally utilized a PBX (Private Branch Exchange) phone system, which typically requires on-premise equipment -...

Artificial Intelligence Can Revolutionize Your Contact Center

Artificial Intelligence Can Revolutionize Your Contact Center While we’re not yet living in a sci-fi world with humanoid robots cleaning our houses, the field of Artificial Intelligence (AI) has made leaps and bounds in recent years. Powerful AI functionality is now...

What is IoT, and why should you care?

In this dynamic world of digital innovations, telecom operators stand to gain from
IoT as much as the IoT industry can benefit from the new advancements in Telecom.
It is clearly a win-win situation for all.

The Path To Evolution

At no other point has there been such a need for the instant availability of IT resources enabled by the cloud. Here are some suggestions for every IT department: To learn more about how we can help you work remotely without skipping a beat, contact us today! ...

3 Ways Your Business Improves With Cloud

We’ve all heard about “The cloud”: A flexible service that allows you to grow with little additional cost. It is accessible since it allows connection to the tools housed in it from anywhere. And it is safe since the security protocols established by the manufacturing...