The Best Tools To Work Remotely
May 30, 2020

Let us help you run your business from home…

COVID -19 is impacting everyone daily. In these trying times, thousands of businesses are looking for solutions to maintain productivity and provide their employees with the tools to work remotely.

At Lancaster, we eliminate the burden of managing your mission critical communication. Our goal is to provide a smooth transition into the remote work experience.

There are three specific technologies that are vital for remote work success: Unified Communications, Web Conferencing & Collaboration, and Virtual Desktops and Workspaces:

1. UCaaS

Basic voice communication is still the number one way many businesses reach out to their customers today. A full UCaaS solution will enable customers to hold voice calls as they telework, hit the road, or wherever they might be. Customers can use softphones on desktops, laptops, tablets, or even cellphones utilizing their corporate telephone number. Or of course, they can also use a traditional headset or handset. Many of these platforms also include many built-in collaborative tools, such as web conferencing, whiteboarding, instant messaging, knowledge-based systems, presence, and a whole lot more to allow them to interact with their fellow employees or collaborate with external customers.

2. Web Conferencing & Collaboration

This can be a quick add on for most customers, whether they are using an on-prem voice system or a full UCaaS solution. But, adding video capabilities can bring a great personal touch to remote meetings. Many also have built-in whiteboarding capabilities, webinar functions, the ability to share files, etc. Moreover, with collaboration, services such as Microsoft O365 and Teams can take an organization to the next level. Teams can help pull people together, not only within your organization, but also across the globe, giving them the ability to collaborate on documents, share files, plan projects, and more. Web conferencing allows many people to get together in an instant, and do more together, even when thousands of miles apart. Most UCaaS providers also tightly integrate with Teams. Plus, O365 and Teams run on almost any device.

3. Virtual Desktops and Workspaces

Customers need desktops while working remotely. Many of our suppliers allow their customers to have an entire virtual desktop or workspace running remotely in the cloud, giving them access to their full corporate desktop experience anytime, anywhere. Remote desktops and workspaces can typically run on almost any device. This allows users that are teleworking to utilize the equipment they may already have at their home office. Also, many software packages today run across the web making teleworking much easier in the event you may not have a full virtual desktop provisioned. But integration with your voice and collaboration systems for many of these packages, such as Salesforce, NetSuite, Microsoft Dynamics, and more allows a much richer experience for that remote worker. Especially advance-knowledge workers who interact with customers day in and day


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