The Best Tools To Work Remotely
May 30, 2020

Let us help you run your business from home…

COVID -19 is impacting everyone daily. In these trying times, thousands of businesses are looking for solutions to maintain productivity and provide their employees with the tools to work remotely.

At Lancaster, we eliminate the burden of managing your mission critical communication. Our goal is to provide a smooth transition into the remote work experience.

There are three specific technologies that are vital for remote work success: Unified Communications, Web Conferencing & Collaboration, and Virtual Desktops and Workspaces:

1. UCaaS

Basic voice communication is still the number one way many businesses reach out to their customers today. A full UCaaS solution will enable customers to hold voice calls as they telework, hit the road, or wherever they might be. Customers can use softphones on desktops, laptops, tablets, or even cellphones utilizing their corporate telephone number. Or of course, they can also use a traditional headset or handset. Many of these platforms also include many built-in collaborative tools, such as web conferencing, whiteboarding, instant messaging, knowledge-based systems, presence, and a whole lot more to allow them to interact with their fellow employees or collaborate with external customers.

2. Web Conferencing & Collaboration

This can be a quick add on for most customers, whether they are using an on-prem voice system or a full UCaaS solution. But, adding video capabilities can bring a great personal touch to remote meetings. Many also have built-in whiteboarding capabilities, webinar functions, the ability to share files, etc. Moreover, with collaboration, services such as Microsoft O365 and Teams can take an organization to the next level. Teams can help pull people together, not only within your organization, but also across the globe, giving them the ability to collaborate on documents, share files, plan projects, and more. Web conferencing allows many people to get together in an instant, and do more together, even when thousands of miles apart. Most UCaaS providers also tightly integrate with Teams. Plus, O365 and Teams run on almost any device.

3. Virtual Desktops and Workspaces

Customers need desktops while working remotely. Many of our suppliers allow their customers to have an entire virtual desktop or workspace running remotely in the cloud, giving them access to their full corporate desktop experience anytime, anywhere. Remote desktops and workspaces can typically run on almost any device. This allows users that are teleworking to utilize the equipment they may already have at their home office. Also, many software packages today run across the web making teleworking much easier in the event you may not have a full virtual desktop provisioned. But integration with your voice and collaboration systems for many of these packages, such as Salesforce, NetSuite, Microsoft Dynamics, and more allows a much richer experience for that remote worker. Especially advance-knowledge workers who interact with customers day in and day
out.

 

Recent Posts

What’s Trending with Microsoft Teams Direct Routing in 2021?

What if your workforce could receive calls on any device, in any location? Would that revolutionize the way you do business? Most organizations have traditionally utilized a PBX (Private Branch Exchange) phone system, which typically requires on-premise equipment -...

Artificial Intelligence Can Revolutionize Your Contact Center

Artificial Intelligence Can Revolutionize Your Contact Center While we’re not yet living in a sci-fi world with humanoid robots cleaning our houses, the field of Artificial Intelligence (AI) has made leaps and bounds in recent years. Powerful AI functionality is now...

What is IoT, and why should you care?

In this dynamic world of digital innovations, telecom operators stand to gain from
IoT as much as the IoT industry can benefit from the new advancements in Telecom.
It is clearly a win-win situation for all.

The Path To Evolution

At no other point has there been such a need for the instant availability of IT resources enabled by the cloud. Here are some suggestions for every IT department: To learn more about how we can help you work remotely without skipping a beat, contact us today! ...

VoIP vs. UCaaS

According to market data, in 2020, most companies are already using some type of Voice over IP (VoIP) for their voice communications. The service is delivered through both the provider of the VoIP communication system and the services offered by the local ISP vendor....