Technology is evolving at breathtaking speed – and so is the modern workplace. Remote work is here to stay in many organizations, necessitating the tools and processes to support it. Company IT teams are being stretched thin in their efforts to support cloud migrations, BYOD programs, AI-infused technologies, IoT devices, and more.
It’s not easy, but keeping up with digital transformation has never been more critical. In fact, according to Flexera’s 2021 State of Tech Spend Report, 56% of CIOs cited digital transformation as their top priority for 2021 and 2022 – even ahead of other priorities like cybersecurity and customer experience.
How can you succeed at digital transformation?
Digital transformation is the practice of adopting new cutting-edge digital technologies to improve business operations and outcomes. When done right, it streamlines processes, improves productivity, and provides increased value to your customers.
Successful digital transformation equals human talent and provides your team with the right tools to achieve their objectives. It’s not enough to simply purchase the right technologies. To maximize effectiveness, technological solutions need to be adequately configured and used by people with the right skills.
Necessary steps you can take today
Here are five critical steps you can take right away to ease your organization’s adaptation to digital transformation:
1. Identify areas of risk
Adopting new technologies always comes with inherent risks. Fortunately, predicting the most significant risks and taking steps to mitigate them in advance will minimize any negative impact.
Some top items to consider in your risk evaluation are a comparison of the cost investment required vs. your expected ROI, as well as the potential for time delays, migration issues, security vulnerabilities, and integration challenges. Our expert team can help you anticipate and mitigate these risks when you partner with Lancaster on your telecom transformation.
2. Prepare your workforce
New technologies don’t run themselves in a vacuum. Your organization’s technological success requires having the right tools and training your workforce to use them best.
Proactively foster a culture of innovation, be patient with people’s initial resistance to change, and make sure to provide all of the training and resources end-users need to utilize cutting-edge digital technologies in their workflows successfully. Lancaster can assist with training and troubleshooting while your team gets up to speed.
3. Foster open communication
Confusion and resistance to adopting new technologies are often the results of poor communication. When launching a new digital transformation initiative, be as transparent as possible with your employees. Also, remember that communication is a two-way street: provide regular progress and status updates on the project and solicit feedback from all stakeholders. This will not only facilitate better engagement and faster adoption rates it will also allow you to collect valuable information on what’s working well and what needs to be improved.
4. Allow for experimentation
Implementing new systems and processes means also planning for a continuous improvement cycle and iterative enhancements. Speed and quality will need to be carefully monitored and balanced as everyone gets acclimated to new technological tools. Give your end-users space for experimentation and the opportunity to refine new workflows that best suit their individual needs and boost their productivity. Lancaster’s implementation experts can help ensure everyone on your team hits the ground running as they head into the transition period.
5. Make data-driven decisions
Each phase of a digital transformation initiative should be driven by data from strategic planning to implementation to maintenance and ongoing improvements. Data will tell you when your old systems are no longer working, and it will tell you how well your new systems are working.
When you implement a new type of technology, understand how you can collect data from it. Set up a process for regular ongoing data reporting and analysis. Consider how you will integrate new data with your existing data. Lancaster can come alongside to help you determine the best ways to use your telecom data to inform better business decisions.
Are you ready for digital transformation this 2022?
Lancaster Communications can tailor today’s most cutting-edge telecommunications solutions for your specific business needs. We can help you select the right tools, set them up in the way that best fits your business, and make sure your workforce knows how to use them effectively. Contact us today to find out how we can transform the way you communicate.